Refund policy

Last Updated: 2 October 2026

This Return, Refund & Warranty Policy applies to purchases made from TeakCrafts through our website and other authorized sales channels.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law, including the Consumer Protection Act, 2019 and applicable e-commerce rules.

1. Our Quality Promise

At TeakCrafts, we take pride in creating carefully crafted teak wood furniture.

Our furniture is generally made to order and is inspected before dispatch to help ensure that it meets our quality standards and the specifications confirmed for the order.

Because furniture is a large, handcrafted and naturally varying product, this policy explains how we handle manufacturing defects, transit damage, incorrect products, returns, warranty claims, cancellations and refunds.

2. Six-Month Warranty

Eligible TeakCrafts furniture is covered by a 6-month warranty against manufacturing defects and structural workmanship issues, beginning from the date of delivery.

Where an eligible and verified warranty issue is identified, depending on the nature and severity of the issue, the resolution may include:

• Repair of the affected product or component where reasonably practical.

• Replacement of the affected component or product where repair is not reasonably practical or does not adequately resolve the issue.

• Refund or another appropriate remedy where repair or replacement is not reasonably possible or where otherwise required under applicable law.

The appropriate remedy will depend on the circumstances of the claim and applicable consumer rights.

3. What the Warranty Covers

Subject to verification, the warranty covers eligible issues including:

• Manufacturing defects.

• Structural defects resulting from workmanship.

• Failure of structural joinery during normal intended use.

• Material or construction defects attributable to the manufacturing of the product.

Warranty claims may require photographs, videos, order information and, where reasonably necessary, inspection of the product.

4. What the Warranty Does Not Normally Cover

Unless otherwise required under applicable law, the warranty does not cover:

• Normal wear and tear.

• Scratches, dents, stains or accidental damage occurring after delivery.

• Damage caused by misuse, negligence or improper handling.

• Damage caused by improper assembly or installation performed by the customer or an unauthorized third party.

• Damage resulting from unauthorized modification, alteration or repair.

• Damage caused by excessive moisture, flooding, water exposure or unsuitable environmental conditions.

• Damage caused by improper cleaning, maintenance or use of unsuitable chemicals.

• Normal ageing of natural teak wood.

• Natural variations in wood grain, colour, texture, knots or tonal differences.

• Damage resulting from use of the furniture for a purpose for which it was not reasonably intended.

These exclusions do not limit rights available to consumers under applicable law.

5. Returns

Returns may be accepted where applicable, including where:

• A product is received in a damaged condition.

• An incorrect product is delivered.

• A product has a verified manufacturing defect.

• A product is materially different from the product or specifications agreed at the time of purchase.

• The goods otherwise qualify for return or refund under applicable consumer law.

For visible transit damage or delivery of an incorrect product, customers are requested to notify TeakCrafts within 48 hours of delivery so that the issue can be documented and investigated promptly.

Failure to report within 48 hours does not by itself waive any statutory rights or remedies that may otherwise be available to the customer under applicable law.

Change-of-mind returns, incorrect customer-selected dimensions, or products that are no longer required may not ordinarily be accepted, particularly in the case of customized or made-to-order furniture, subject always to applicable consumer law.

6. Damage During Delivery

Customers are requested to inspect their furniture as soon as reasonably possible after delivery.

If the packaging or furniture appears damaged:

• Take clear photographs of the packaging and product.

• Where possible, record an unboxing video.

• Retain the packaging until the matter has been reviewed.

• Contact TeakCrafts as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Order number.

• Customer name.

• Registered phone number.

• Product name.

• Clear photographs and/or videos.

• A description of the damage.

These materials help us assess whether the damage occurred during transportation and determine an appropriate resolution.

7. Incorrect Product or Product Not as Ordered

If the product received is incorrect or materially different from the product or specifications agreed at the time of purchase, please contact TeakCrafts promptly.

After verification, depending on the circumstances and applicable consumer rights, we may arrange:

• Correction or repair.

• Replacement of an affected component.

• Replacement of the product.

• Pickup and replacement.

• Refund.

• Another appropriate resolution.

Where an incorrect or non-conforming product has been supplied due to an error attributable to TeakCrafts, reasonable return or replacement transportation costs will be borne by TeakCrafts.

8. Customized & Made-to-Order Furniture

Because customized and made-to-order furniture is manufactured specifically for a customer's confirmed requirements, such products are generally not eligible for return or cancellation merely because of a change of mind after production has commenced.

This does not affect a customer's rights where, for example:

• The product arrives damaged.

• An incorrect product is supplied.

• The product is materially different from the agreed or approved specifications.

• The product has a manufacturing defect.

• The goods otherwise qualify for a remedy under applicable consumer law.

Before production begins, customers should carefully verify all confirmed specifications, including where applicable:

• Dimensions.

• Design.

• Finish.

• Fabric or upholstery.

• Colour.

• Configuration.

• Quantity.

Once production has commenced, customer-requested changes may not be possible or may involve additional costs, which will be communicated before proceeding.

9. Order Cancellation

For standard products, customers should submit cancellation requests as soon as possible and preferably before processing, manufacturing or dispatch begins.

For customized and made-to-order furniture, cancellation may not ordinarily be possible after production has commenced because materials, labour and manufacturing may already have been committed specifically to the customer's order.

Where a cancellation request can be accommodated, TeakCrafts will inform the customer of the applicable process and any lawful charges before completing the cancellation.

Nothing in this section limits cancellation or other remedies available under applicable law.

10. Refunds

Where a refund is approved or otherwise required under applicable law, TeakCrafts will initiate the refund through the original payment method wherever reasonably possible.

Approved refunds will be processed within a reasonable period in accordance with applicable law and relevant payment-system requirements.

After a refund has been initiated by TeakCrafts, the time taken for the amount to appear in the customer's account may vary depending on the customer's bank, card issuer, UPI provider or payment gateway.

Where any lawful deduction or charge applies to an approved discretionary return, it will be communicated to the customer before the return or refund is processed.

11. Return Shipping & Transportation

For verified cases involving:

• Transit damage attributable to delivery.

• An incorrect product supplied by us.

• A qualifying manufacturing defect.

• A product materially different from the agreed specifications.

TeakCrafts will generally arrange or bear reasonable return, repair or replacement transportation costs where responsibility lies with us or where otherwise required under applicable law.

For other discretionary returns accepted by TeakCrafts, applicable pickup, transportation or related charges may be payable by the customer.

Any such charges will be communicated before the return is arranged.

12. Natural Characteristics of Teak Wood

Teak wood is a natural material.

Natural variations may occur in:

• Grain pattern.

• Colour.

• Texture.

• Knots.

• Natural markings.

• Tonal variation.

These natural characteristics contribute to the individual appearance of each piece and are not, by themselves, considered manufacturing defects.

The appearance and colour of natural teak wood may also gradually change due to exposure to light, environmental conditions, usage and maintenance.

Natural variation does not, however, exclude a genuine manufacturing defect or a material failure to meet the specifications agreed for the order.

13. How to Request a Return, Warranty Claim or Refund

To request assistance, please contact TeakCrafts and provide:

• Order number.

• Customer name.

• Registered phone number.

• Product name.

• Delivery date.

• Reason for the request.

• Clear photographs and/or videos where relevant.

• Any other information reasonably required to assess the request.

Email

support@teakcrafts.co.in

Phone / WhatsApp

+91 9179333070
+91 8055512811

Business Address

TeakCrafts
Opposite Padhar Hospital
Village – Padhar Buzurg
District – Betul
Madhya Pradesh – 460001
India

14. Inspection & Resolution

To assess a return, warranty claim, replacement or refund request, TeakCrafts may review:

• Photographs.

• Videos.

• Order records.

• Approved specifications.

• Delivery information.

• Other relevant documentation.

Where reasonably necessary, we may arrange for inspection of the furniture.

The appropriate resolution will depend on the nature and severity of the issue, the circumstances of the order, the results of our assessment and the customer's rights under applicable law.

15. Consumer Grievance Redressal

Customers may submit complaints or grievances concerning an order, product, return, refund, warranty or other purchase-related matter using the contact details below.

Grievance Officer: Anosh Singh

Email: support@teakcrafts.co.in

Phone: +91 9179333070

Address:
TeakCrafts
Opposite Padhar Hospital
Village – Padhar Buzurg
District – Betul
Madhya Pradesh – 460001
India

Consumer complaints will be acknowledged within 48 hours of receipt and will be addressed in accordance with applicable law, with the aim of resolving the complaint within one month from the date of receipt.

Customers should retain their order confirmation, invoice and relevant communication until their complaint has been resolved.

16. Statutory Consumer Rights

This policy is intended to explain the commercial return, refund and warranty practices of TeakCrafts.

Nothing contained in this policy is intended to exclude, restrict or override any mandatory rights or remedies available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law in India.

Where any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.